Our Comprehensive Return Policy
Understanding your options for returns and exchanges.
Policy Summary
We strive for 100% satisfaction. Please review the specific terms below, as our return policies vary slightly based on the type of product purchased. The Default policy applies to most full-price and sale items, while the Clearance policy applies to heavily discounted or final sale merchandise.
| Key Policy Feature | Default Policy | Clearance Policy |
|---|---|---|
| Return Conditions | 90 Days for any reason. | Only Damaged or Wrong Items can be returned. |
| Holiday Extension | Extended to 120 days for orders placed between 20/12/2025 and 10/01/2026. | N/A. No Extension. |
| Purchase Eligibility | Must be purchased directly on www.safetymart.co.uk (excluding marketplaces/resellers). Item must be unopened/in good condition for refund. | Strictly only Damaged or Wrong Items. |
| Return Shipping (Company Pays) | Covered by Us exclusively for product faults: Arrived Damaged, Missing/Defective Parts, Wrong Items, or Defective Product. | |
| Return Shipping (Customer Pays) | Customer pays for:Change of Mind, Ordered by Mistake, Doesn't Fit/Wrong Size. | Not Applicable. (Only fault-based returns accepted). |
| Restocking Fee | No | No |
| Refund Type | Full refund to Original Payment Method or Store Credit (Customer's choice). Excludes original and return shipping costs. | Full Refund to Original Payment Method. |
| Time to Process | Within 3 days after the returned goods are received and refund confirmation is obtained. | 5-10 business days after receipt of goods in warehouse. |
Default Policy Notes
Return Process: Returns require a Return Authority Reference Number. Customers can drop items off in person at the warehouse (Colchester) or use a courier with a provided label.
Refund Exclusions: A full refund excludes the original shipping cost and any return shipping costs incurred by the customer (e.g., for 'change of mind' returns). There is no restocking fee.
Clearance Policy Notes
Strict Return Criteria: Clearance items are only accepted for return if they arrive damaged or if you received the wrong item. All other reasons (change of mind, size/fit issues) are not eligible for return under this policy.
Refund and Shipping: If the item is eligible (damaged or wrong item), you will receive a Full Refund to the original payment method, and the company will cover the return shipping cost. There is no restocking fee.
Exchange Policy
Exchange Process: To exchange an item, the original item must be returned at the customer's cost to our warehouse.
Inspection & Credit: Once received, the item will be inspected within 3-5 business days. Upon acceptance, we will issue a store credit offer.
New Order: The customer must use the issued store credit to place a new order on the website for the desired exchange item.
Quick Look: Key Differences
| Category | Default | Clearance |
|---|---|---|
| Money Back | Yes (No Restocking Fee) | No Returns/exchange |
| Time Limit | 90 Days (Up to 120 Holiday) | Only for Damaged/Wrong Items |
| Return Shipping Covered | Yes, for Faulty, Wrong or Damaged items | Yes, for Faulty, Wrong or Damaged items |