Frequently asked questions
Here you can find all the questions you need answeredWhat is your return policy?
Our items can be returned within 90 days to our warehouse. We also offer an extended return window of 120 days during the holiday period (Orders between Dec 20, 2025 and Jan 10, 2026).
We accept returns of all items excluding items marked as Clearance.
Are there any return charges?
No. You can drop off the item in our warehouse at Unit 3, 11 Grange Way, Colchester, CO2 8HG during business hours. You can also send them back to us via post. Once we recieve and inspect the item, you will be provided a refund in 3 days.
Who pays for the return shipping? Does the customer incur the cost of sending the items back?
We will cover the cost of the return if the items are defective, damaged or not suitable for their intended use. However if the items are being returned due to change of mind within the 90 days, you will need to cover the shipping cost of the return. There is no return handling costs, and we will refund you within 3 days after receipt of the item.
What if I received a wrong or damaged product?
Simply let us know via email at team@safetymart.co.uk.. We will send you a return label, and dispatch to you the replacement item at no cost.
Can I return or exchange clearance items?
All clearance item sales are final. Clearance items are clearly marked on the product page and when checking out in the shopping cart.
I received a wrong clearance product, can I get a refund?
Yes, we offer a full refund on wrong or damaged products. Contact us at team@safetymart.co.uk and we will organise the collection and refund.